Fare Rules and Refund Policy

Fare rules, refund policy and terms and conditions

Acceptance of these terms and conditions is a condition of booking any submission by you of a booking is an acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.

Baggage Allowance: As per the airlines policy.

Validity of the Ticket: As per the airlines policy.

Re-issuance fee: In case of any issued tickets require changes, a re-issuance fee will be applicable, at a fee of AUD 50 per ticket service charge, plus AUD 22.00 consolidator fee, airlines fare difference, airlines fee and tax difference.

All the seats are subjected to availability. If travel has already been commenced and ticket requires re-issuance, airlines may charge additional fees and taxes.

Cancellation: After confirmation, any cancellation of any component of your travel flight will incur a minimum of AUD 150 per person as admin fee, AUD 22 consolidator fee and any cancellation fee imposed by the airlines. Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare. Most of the promotional fares are non-refundable and refund procedure usually takes minimum of 3 weeks to 12 weeks to be processed. We will not be able to provide refund until funds have been received from the relevant supplier.

Travel Insurance is strongly recommended.

Departure Taxes: Your Australian departure tax is included in the cost of your ticket. Additional departure taxes may be applicable at some airports and payable in the local currency.

Reconfirmations and Changes to your flight times: We recommend that you confirm your flight with the local airlines at least 72 hours prior to your departure. Failure to reconfirm may result in the cancellation of some reservations. For special request (like meal and seat preference, special assistance and wheel chairs request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure. Please also check with the airline prior to departure to ensure that there is no change to the schedule departure time. If we are made aware of any such changes, but we will not be liable for any costs incurred if no contact is made.

Other booking services: All other booking arrangements (like transport/accommodation/tour provider) are subject to the supplier’s regulations and conditions as detailed in the ticket, vouchers and its travel brochure or as advised at the time of booking.

Passports: A valid passport is required to travel internationally (some countries insist the validity to be at least six months or more beyond the dates of your visits.

Visa and Health Requirements: It is the responsibility of the passengers to have the appropriate travel visa including transit visa. Please check the website: www.smarttraveller.gov.au for more information, and or check with respective Embassy or Consulates of the countries that you want to visit.

Vaccinations: Visiting most popular destinations may not require vaccinations.

Frequent Flyers: Please retain your boarding passes and copies of tickets for award point verification against your statement. Without these you may be unable to claim the award points.

Payments and Deposit: All prices quoted are to be paid by cash or cheque only. If you wish to pay by credit card, a service fee may apply. Card payment through visa or master-card incurs 1% surcharge.